FlowVac Privacy Policy

Last updated: 28/01/2026

FlowVac – Gutter Cleaning Specialists (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

Name

Phone number

Email address

Property address

Job details and service history

Communication records (calls, SMS, emails)

Website and advertising interaction data

We only collect information that is necessary to provide our services.

2. How We Collect Information

We collect information when you:

Submit a form on our website

Contact us by phone, SMS, or email

Request a quote

Book a service

Interact with our advertising

Leave a review

3. How We Use Your Information

We use your information to:

Provide quotes and services

Communicate about bookings

Send service reminders

Send invoices and receipts

Improve our services

Comply with legal obligations

Send marketing messages (with consent)

We do not sell your personal information.

4. Marketing Communications

With your consent, we may send you:

Appointment reminders

Service updates

Follow-ups

Review requests

Promotional messages

You can opt out at any time by replying STOP or contacting us.

5. Storage and Security

We take reasonable steps to protect your information from:

Loss

Misuse

Unauthorised access

Disclosure

Data is stored securely within our CRM and systems.

6. Sharing of Information

We may share your information with trusted service providers such as:

Payment processors

Software platforms

Communication providers

Only when necessary to deliver our services.

7. Access and Correction

You may request access to your personal information or request corrections by contacting us.

8. Cookies and Tracking

Our website may use cookies and tracking tools to improve performance and advertising relevance.

You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy, contact us:

FlowVac – Gutter Cleaning Specialists
ABN: 84 161 691 970
Email: [email protected]
Phone: 0468 059 039