FlowVac Terms and Conditions

Last Updated: 28/01/2026

These Terms and Conditions apply to all services provided by FlowVac – Gutter Cleaning Specialists (“we”, “us”, “our”).

By using our services, you agree to these terms.

1. Services

We provide gutter cleaning and related exterior maintenance services.

Service scope is based on the agreed quote and inspection.

2. Quotes and Pricing

Quotes are based on visible conditions at the time

Hidden issues may result in revised pricing

Quotes are valid for 30 days unless stated otherwise

All prices include GST unless stated

3. Bookings and Cancellations

Bookings are subject to availability

Cancellations within 24 hours may incur a fee

Weather may affect scheduling

4. Access and Safety

You agree to provide:

Safe access to the property

Clear work areas

Disclosure of hazards

We may refuse service if conditions are unsafe.

5. Payment Terms

Payment is due upon completion unless agreed otherwise

Late payments may incur fees

Unpaid invoices may be referred for recovery

6. Property Damage

We take care when performing services.

We are not responsible for:

Pre-existing damage

Fragile or deteriorated materials

Hidden defects

Any concerns must be reported within 48 hours.

7. Liability

To the maximum extent permitted by law:

We are not liable for indirect or consequential loss

Our liability is limited to the cost of the service provided

8. Warranties

We comply with Australian Consumer Law.

You are entitled to statutory guarantees that cannot be excluded.

9. Communication

By engaging our services, you agree to receive:

SMS

Email

Phone calls

Related to your service and account.

You may opt out of marketing messages at any time.

10. 60- Day Flow Guarantee

FlowVac guarantees that accessible gutters and downpipes cleaned during the service are free of blockages at the time of completion.

If a blockage occurs within 60 days due to debris or obstruction that was missed during our service, FlowVac will return and clear the affected area at no additional cost.

This guarantee does not cover:

- Pre existing drainage issues or defects

- Damaged, rusted, or poorly installed guttering systems

- Inadequate fall or system design issues

- Stormwater systems, pits or ground drainage

- New debris accumulation after the service (including from trees, weather or neighboring properties)

This guarantee applies only to property serviced during the original clean.

11. Governing Law

These terms are governed by the laws of Victoria, Australia, including the Australian Consumer Law.

12. Changes to Terms

We may update these terms at any time. The latest version applies.

13. Contact Details

FlowVac
ABN: 84 161 691 970
Email: [email protected]
Phone: 0468 059 039